Resources for Sciton owners
Have a problem? Our service department is here to help. Call them immediately. To make things easier, have your serial number (printed on a sticker on the back of the laser) written down, and take screen shots of any error messages the laser gives you. The service phone number is (650) 543-8371.
Have a clinical question, or need help with a situation? Call the main sciton number (650) 493-9155, tell them you have a clinical question, and they will connect you with our clinical team - they have years of experience.
If you have good before and after photos, we will buy them from you for up to $1000 per set. In particular we are looking for pictures of Fitz IV,V, and VI patients to use in our marketing efforts outside the United States. For example, pictures that a Japanese customer would look at and think: that patient is Japanese, or a picture a Filipino customer would think: that patient looks Filipino. The patient has to sign the consent, the pictures have to be good, and you have to give us the settings. If you want help setting up a good photo space, let me know. Download the PDF form here (or on ScitonPro.com)
There are a set of online training videos that cover the basics - they’re good for a refresher, or an an overview for a new employee. For the latter, view these as laying the groundwork for the official inservice. They are currently free. To watch them, you will need to log in to ScitonPro.com as described above. Scroll to the bottom of the page and click on “Training Videos”. This will take you to Vimeo’s web page. Under payment information enter “Training2019” (note the capital T). Enjoy!
Sciton sponsors 150+ events a year all over the country. Each rep, of which we have 25 across the country, hosts 4-6 dinner talks and 1-2 weekend seminars per year. You can go to any event in any territory if you are willing to travel and there is space available. A complete listing can be found at the Sciton.com web site in the Physician Resources section. Link here
Sciton sponsors Light and Tissue physics courses all over the country. They involve a nominal fee to a third party and come with either CEU or CME depending on the course. I recommend these for every new hire who will be performing treatments, or discussing treatments with patients. Link here
New You Medical Training is the best training you can get, short of going back and doing another residency program. When my wife and I set up our practice, we took just about every paid course available, and Dr. McQuillan’s were by far the best. They’re expensive (in both money and time) but worth it if you want to be more than merely competent. They are working on a new website, but you can see their course listing and schedule by clicking here .
Sciton holds two user summits per year in the USA. They’re a fantastic opportunity to learn the lastest techniques and get business tips. Usually we have 200-300 attendees, making it the largest aesthetic device user meeting in the world! I recommend going once every two years. We also have a User Summit in Europe during the summer for those who like to boondoggle. Link here
Controversies is my favorite conference. It uses a panel format; every hour a panel of 5-6 faculty comes onstage to address a topic. They each speak for 5-10 minutes, and then are quetioned by the audience. The format keeps it from getting too tainted by indistry bias, since people will get called out on it. The conference is held every summer, usually in nice places. In 2019 it will be in San Francisco! Link here.
This conference is a small, intimate conference held every winter in Squaw Valley. Although it is put on by the CSFPS, its open to all specialties including non-core. It’s half ski boondoggle and half conference - very worthwhile to go to if you are new to the field, less valuable if you have been around for a long time. And doubly good if you like to ski! Link here.
Other People I Trust
It’s a short list.
GoodRX is a price comparison tool for prescriptions. When you’re writing a prescription, check the pricing on goodrx with the patient before deciding where you want it called in. They’ll have to print a coupon out to take in with you, but they’ll save a ton of money. Link here
If you have an aesthetic practice, you need a Zimmer Cryo 6 for patient comfort. If you have a problem with yours, contact them directly for service issues. Link here Also, click here for a troubleshotoing document. Also note that on new Cryos, after 150 hours of run time the machine will freeze on booting and tell you the dust filter is full. This is a reminder to vacuum the filter on the back of the machine. Just press the OK button, and the error will go away for another 150 hours of run time.
If you want to do periocular resurfacing, either with Halo, ProFractional, or TRL, you will need metal intraocular eye shields. The standard ones that most people use are the Cox II made by Oculoplastik in Montreal. The easiest place to get them in the USA, that I have found, is from Ambler Surgical. Link here You might also enjoy a Sutcliffe retractor (bent): Link here
Sciton is the best on the planet at making skin beautiful, but we don’t offer non-invasive body contouring. Sciton has been working on this for almost a decade using lasers, radiofrequency, and ultrasound… and we don’t sell anything becuase we haven’t been able to beat cryolipolysis. In the USA, only CoolSculpting can do cryolipolysis, so they’re the only option. Both of the local reps, Mike MItchell and Bill Fanara, are experienced and honest. Coolculpting is also coming out with a new device in 2019 for non-surgical buttock augmentation. Rejoice! Link here to get in touch with them
This is not a substitute for the Buffalo Filter smoke evacuator above, but if you want extra air purification above and beyond what you can get our of your HVAC system, the best I’ve found is the Airpura V614. You need to get the ULPA upgrade, which filters down to 0.1u instead of the standard 0.3u. Still comes in under $1000. Here is a good source, call and ask for Roy: Link here And remember, this is not an OSHA certified product. This is to catch the things your smoke evacuator and HVAC system miss.
Paul Finch at Benchmark Solutions is a great resource. Essentially, he acts as a CFO-for-hire if you need help structuring a transaction, like a big buildout or practice expansion where you need money from a bank. Essentially you pay him to create the business plan that the banks will need to justify a loan to you. If you have a better business plan and justifications, banks will lend you more money, at a lower rate, and for a longer term than if they are just “winging it”. He can also structure the sale of your practice, or the addition of a new physician into a partmership structure. Link here
Acara Partners is a one-stop shop if you want to start an aesthetic medical practice. They do EVERYTHING, from finding the location, negotiating the lease,to financing, to marketing rollouts. They’re not cheap but they are the best… if one of your friends is starting a practice please save them a bunch of risk and hassle and send them to Acara. Link here
Note: When describing Halo settings with another owner, the standard nomeclature is something like 300/20/20/Max. In order, the numbers mean: depth of 1470 in microns, density % of 1470, depth of 2940, and density % of 2940. Since the last number will vary a little based on the other settings, we usually just say “Max” to mean match it as closely as possible to the density % of 1470.
Very nice paper from Lasers In Surgery in Medicine that shows how change sin skin temperature make a huge change in the treatment effects. This is why DTO (which our competitors lack) is critical to consistent, effective and safe treatments. Download PDF
This paper shows that shallow Er:YAG treatments result in a cascade causing tissue improvement deep in the dermis. This is part of the reason that we add ablation to the non-ablative 1470 in Halo - even though its deeper, its a different wound healing response that creates an additive result. Download PDF
Send the customer this link:
If you are delaing with a compication, please call get help from the clinical team ASAP. This is an additional resource list. If you have other papers I should link, or topics I should find paers on, please let me know.
Just call service as described above. But for reference: